Please keep a copy of the original invoice as proof of purchase. If the product has malfunctioned, please email our RMA department at support@decorstarusa.com for assistance.

 

Limited Product Warranty

 

All Decor Star products come with a limited manufacturer's warranty. The warranty periods varies by product category and are listed below. This limited warranty is subject to change without notice.

 

Product Category

Warranty Information

Bathroom Faucets

Limited Lifetime Warranty

Ceramic Sinks

Two (2) Year Limited Warranty

Bathroom Accessories (pop up drains, deck plates, and soap dispensers)

Limited Lifetime Warranty

Bathroom Accessories (water supply hoses)

One (1) Year Limited Warranty

Shower Panels

Two (2) Year Limited Warranty

Kitchen Faucets

Limited Lifetime Warranty

Stainless Steel Kitchen Sinks

Limited Lifetime Warranty

Kitchen Accessories (strainers, deck plates, soap dispensers)

Limited Lifetime Warranty

 

This limited warranty shall not apply to goods which have been subject to accident, negligence, improper installation, product abuse, product misuse, or use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a contractor, a service company, or yourself, are excluded from this warranty.

 

Should a malfunction occur within the warranty period, Décor Star USA will, as its option, (1) repair or replace the defective part(s) or product(s) at no charge; (2) issue a refund of the original purchase price of the product(s) (Valid within 30 days from the date of purchase); or (3) issue a credit to be applied toward the purchase of a new Décor Star product. Shipping/delivery charges may apply and are in Décor Star USA’s sole discretion.

 

Our responsibility under this limited warranty is limited to only to replacement parts and no other costs. Décor Star USA will not be responsible for labor charges and/or damage incurred by installation, repair or replacement, nor for any indirect incidental or consequential damages, losses, injury or costs of any nature relating to this product. Except as provided by law, this limited warranty is in lieu of and excludes all other warranties, conditions, and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those merchantability of fitness for use.

 

This limited warranty is non-transferable. This limited warranty only applies to products purchased and installed in the United States. This limited warranty covers the original consumer purchase only and does not include business, commercial or industrial use of this product. To obtain service under the Limited Warranty, please contact Decor Star USA at support@decorstarusa.com.